THE GOODYEAR Tire & Rubber Company has launched a new service, the Goodyear Storm Priority, to help keep utility trucks up and running as crews work to restore power during and after severe weather incidents.
The service is said to address incidental tyre damage during utility work responding to after-effects of severe weathers such as power outage, cut phone lines and others.
The risk of tyre damage due to storm-related debris also increases.
Jose Martinez, business and digital solutions manager, Goodyear Commercial Tire Systems said, “We also realise that utility trucks can experience tyre-related issues, while they are outside of their home markets and driving to and from severe weather events,” stressing that the Goodyear Storm Priority service can help trucks return to service following tyre-related damage, so they can reach their destination.
A dedicated line for this service can be accessed, 1-855-STORMHQ. The calls are immediately routed to the 24/7 Goodyear-FleetHQ Solution Centre, where trained tyre professionals capture vital information, including the location of the caller’s truck. The calls come in as a high priority and are answered quickly. After collecting needed information, Goodyear-FleetHQ Solution Centre professionals will locate and dispatch a service technician from the nearest participating Goodyear commercial truck tyre dealer to the utility truck’s location. That technician will address the truck’s tyre condition and help it return to service.
“When severe weather strikes, there is no time to waste,” he continued. “Goodyear commercial tyre dealers are ready to respond to calls for help with fast, reliable, expert service.”
“Like all of our Goodyear-FleetHQ solutions, Storm Priority is free, and is available to utility fleets of all sizes and configurations. We look forward to serving utility industry fleets in their vital work, which impacts so many people’s lives, ” said Martinez.
Since its inception, Goodyear-FleetHQ has put more than 750,000 trucks back on the road. Goodyear has the industry expertise and on-the-ground experience to help get utility trucks up and running quickly, says the company.
Other points related to the programme include:
• The Goodyear-FleetHQ Service Network, which encompasses more than 2,200 locations from coast to coast, including more than 300 truck stops;
• Tire Trac, a dynamic online tool that monitors a fleet’s service history and performance of individual tyres – collecting, documenting and presenting key data in an easy-to-access format;
• The Goodyear-FleetHQ Dashboard, which presents information about tyre, retread and service performance, plus purchase information, to help fleets make better business decisions.