Dow Corning cooperates with Chinese gov’t to regain customer confidence

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Government authorities across China have made a string of arrests in a counterfeiting crackdown since November. In the largest case, law enforcement authorities in Wuxi, Jiangsu Province, broke up a counterfeiting ring selling fake Dow Corning silicone sealant across six provinces and one city including Jiangsu, Zhejiang, Anhui and Shanghai, arresting over ten counterfeiters and seizing imitation Dow Corning products. These activities enhanced customer confidence.

“Dow Corning is immensely grateful to the Wuxi New District Public Security Bureau for its great effort to fight counterfeit products,” said Jeremy Burks, Greater China President. The company supported the General Administration of Quality Supervision, Inspection and Quarantine on the case. “When the government attacks counterfeit products, it not only protects customers from low-quality products, but also improves the local investment environment, giving companies confidence in the China market. Protecting intellectual property like this will drive sustainable industry development and ensure that customers have access to highest-quality materials produced with responsible and safe methods.”

The products seized imitate Dow Corning’s line of silicone sealants, which are used in building homes, schools, and places of work. Dow Corning’s silicone sealants are the result of careful research and extensive testing, to ensure the long-term durability, safety and sustainability of the materials. Its global leading environmental, health and safety standards and customer service policy are designed to ensure customer satisfaction and environmental protection throughout production, distribution and lifetime. Counterfeit products in the market offer no such safeguards to customers and end users who trust the Dow Corning brand, while undermining Dow Corning business partners and distributors.

“Dow Corning has a zero-tolerance stance on counterfeiting and won’t rest until these low-quality products are completely removed from the market,” Burks said. “This year we have stepped up our efforts to proactively work with law enforcement authorities to protect our customers and partners by removing these risky products from the market.”

In the past years, Dow Corning has cooperated with provincial and local law enforcement authorities in a continuous effort to fight counterfeiting.