Leading synthetic rubber company Arlanxeo has launched its Keltan KSA Self-Service platform to serve 24/7 its customers.
This innovative online platform offers customers full-control and direct interaction, at their own convenience from any location in the world, according to Arlanxeo in its latest press statement. With the online platform, customers will be able to retrieve technical information of the Keltan KSA grades as well as product safety, quality and regulatory documentation. Furthermore, Keltan KSA customers will be able to request for product samples and place orders on the web shop, which will be trackable in real-time in Self-Service.
Customer-centric and user-friendly, this platform also contains a secure complaints’ management system to communicate with our customers on their needs and strive for improvement.
In 2018, Arlanxeo signed an agreement with Saudi Aramco to market and sell its share of EPDM (Ethylene Propylene Diene) rubbers produced in its Petro Rabigh joint venture plant. These new EPDM grades are marketed and sold by Arlanxeo under its own Keltan trademark. KSA stands for Kingdom of Saudi Arabia.